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TROUBLESHOOTING CITRIX RECIEVER FOR MAC HOW TO

The Citrix Receiver Updates dialog appears. Select Advanced Preferences, and click Auto Update. You can configure Citrix Receiver Updates as follows: Right-click the Citrix Receiver for Windows icon in the notification area. Section 1: Key Citrix Receiver Updates settings for troubleshooting. Go to UW Health Citrix login portal, re-download the version available and install. Section 3: Troubleshooting Citrix Receiver Updates.Citrix should now be removed from your Applications folder.The steps may be slightly different if you’re installing a later version. This tutorial will be installing Citrix Workspace for Mac v2104.

TROUBLESHOOTING CITRIX RECIEVER FOR MAC HOW TO

Let’s first cover how to download and install this Citrix client.

To use Citrix Workspace for Mac, you need to install it on your macOS machine.

You may be prompted to enter your password. Downloading and Installing Citrix Workspace for Mac.

Type in the following command (do not use “ “): “sudo rm -r” then drag and drop the receiver under applications on the terminal window, it will look like this “ yourcomputername:~ yourusername$ sudo rm -r /Applications/Citrix\ Receiver.app” note “yourcomputername and yourusername” will be replaced with that information populated by your computer.

Launch the Terminal app from the Utilities folder under Applications.

Links to the UW Health Citrix portal and HelpDesk are not listed, you are encouraged to contact your local IT support for assistance. This document is supplemental to the official support provided directly from the UW Health HelpDesk. Support for Mac OS based access to the Citrix portal is limited, typically users are encouraged to use Windows OS systems. The Citrix Receiver Updates functionality is not available when a user with administrator-level privileges has installed Citrix Receiver for Windows, and an individual user(non-admin) is accessing Citrix Receiver for Windows.

This issue has been addressed in Version 4.9. It is very important that you use the Citrix Client available from the UW Health portal, other versions are not support. In Citrix Receiver for Windows Version 4.8, Citrix Receiver Updates was not functioning in a proxy setup. General guideline for un-install and re-install of Citrix Receiver when troubleshooting access to UW Health Citrix portal using a Mac OS computer. How to uninstall and re-install Citrix Receiver for Mac OS